From the NIAID News Bulletin:
Challenges for the Commons: A New Era for eRA
NIH made significant cutbacks in staffing for eRA Commons. Here's what it means for you:
Slower response to inquiries for general assistance and user support.
Longer downtimes and scheduled system outages. Delays in system upgrades and improvements. Possible lags in fixing problems. There are a few actions you can take to weather what we hope is a quickly passing storm.
Keep eRA Commons Frequently Asked Questions at your fingertips.
Submit your application well before the receipt date -- we recommend at least a week early. Send your annual reports as soon as you have the information you need, in case you encounter technical problems. Stay on top of eRA's Latest News and Get Connected to hear about outages, updates, and system issues. Check eRA Deployment and Maintenance Calendar regularly. Allow several days for eRA to respond to emails and anticipate longer than expected hold times if you call in.